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About Us
K9 Defence Systems Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details: K9 Defence Systems Ltd 4b Coffee Tavern Court High Street Rushden Northants NN10 OQE United Kingdom Phone: 0203 2862523 Fax: Email: info [at] k9spytech [dot] co [dot] uk GB 900 1077 82
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to British Sterling.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
Shipping and handling is charged at the point of purchase, all goods are sent in the UK by Royal mail Special Delievery, at a cost of £7.50. If the order is within the EU but outside the UK then the price is £30. Outside the EU is £35. These prices are automatically added in the shopping cart, however if you have selected the wrong country for shipping K9 Systems will add the correct amount to the order automatically.
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Delivery Schedule
We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 10 days.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0203 2862523 (International +44 0203 2862523) or fax us on or write to us at 4b Coffee Tavern Court High Street Rushden Northants NN10 OQE United Kingdom
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Privacy Policy
K9 Defence Systems Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
All goods returned (unless faulty) will be refunded however the postage and a 15% handling charge will be de-ducted.
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© K9 Defence Systems Ltd 2010
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